Our Commitment

At MLC, we want you to genuinely love the pieces you receive — from the moment your package arrives to every time you wear them.

If something isn't quite right, please reach out to us. We're a small, founder-led brand, and every customer matters to us. We'll always do our best to find a fair solution. ♡

For any return, exchange, or product issue, please contact us at evelynhhl106@gail.com with your order number and a brief description of the issue.

Returns

Changed your mind? Ordered the wrong style or size? That's okay.

We accept returns within 14 days of receiving your order, as long as the item meets our return conditions below.

To be eligible for a return:

• Your return request must be made within 14 days of delivery.
• The jewelry must be unworn and unused.
• The item must be in its original condition and suitable for resale.
• Original packaging should be included where possible.
• Items that have been damaged, altered, worn, or exposed to water, perfume, skincare products, or other chemicals may not be eligible for a return.

Return shipping

For returns due to a change of mind, incorrect size, or simply deciding that the piece isn't for you, return shipping is the customer's responsibility.

We recommend using a tracked shipping service, as MLC cannot be responsible for packages lost or damaged while being returned to us.

Once your return arrives and has been inspected, we'll process your refund to the original payment method.

Original shipping fees are non-refundable for change-of-mind returns, where permitted by applicable law.

Exchanges

We want you to love what you ordered, but because our jewelry is made and packed in small batches, we handle exchanges on a case-by-case basis.

If you'd like to exchange an eligible item for another style or size, please contact us within 14 days of receiving your order.

For change-of-mind exchanges, the customer is responsible for the return shipping costs.

If the requested replacement item is unavailable, we'll work with you to find another suitable solution or issue a refund where applicable.

Please do not send anything back before contacting us first. We'll provide the next steps after reviewing your request.

Custom & Personalized Jewelry

Some MLC pieces are made especially for you based on the charms, initials, combinations, or other options you select.

Because personalized pieces are created specifically for your order, custom or personalized jewelry cannot be returned or exchanged once production has started or the order has been shipped, simply because you've changed your mind.

Need to change or cancel your custom order?

No problem — just contact us as soon as possible.

If your custom order has not entered production, we're happy to cancel or make changes to it.

Once production has started, we're no longer able to guarantee that changes or cancellations will be possible.

If a custom item arrives faulty, damaged, or different from what you ordered, our warranty and faulty-item policy still applies.

Faulty, Damaged or Incorrect Items

Every piece is carefully checked before it leaves our hands, but occasionally things can go wrong.

If you receive an item that is:

• damaged during delivery
• faulty
• missing a component
• different from what you ordered
• or has another issue that appears to be a manufacturing error

please contact us as soon as possible.

For issues noticed shortly after delivery, please contact us within 7 days of receiving your order, with your order number and clear photos or videos showing the issue.

We'll review what happened and, whenever possible, send you a replacement free of charge.

If the exact item is no longer available, we'll work with you on an alternative solution.

Please don't throw away or return a faulty item before contacting us. We'll let you know what to do next.

MLC 3-Month Jewelry Warranty

We stand behind the quality of our jewelry.

MLC offers a 3-month warranty from the date of delivery for eligible product issues, including:

• unusual or premature plating loss
• manufacturing defects
• breakage caused by a product defect
• other significant issues that occur under normal use

If your jewelry develops a qualifying issue within the warranty period, please email us with your order number and a few photos showing the problem.

After reviewing the situation, we'll do our best to make it right — our preferred solution is to provide a replacement piece free of charge.

If a replacement isn't possible, we'll discuss another appropriate solution with you.

What Isn't Covered by the Warranty?

Our jewelry is designed to be worn and enjoyed, but like all gold-plated jewelry, the plating will naturally experience wear over time.

The following are generally considered normal wear and tear and are not covered by our warranty:

• gradual fading or wearing of the gold plating over time
• scratches or surface marks from everyday wear
• damage caused by dropping, bending, pulling, or improper handling
• damage caused by chemicals or beauty products
• damage caused by prolonged exposure to water, salt water, chlorine, perfume, skincare, lotions, shower products, or other chemicals
• damage caused by modifications or repairs made by someone other than MLC
• loss or damage after the item has been intentionally altered

Gold-plated jewelry is not permanently gold. The plating is a surface layer and will naturally wear down with use, especially when exposed to friction, moisture, and chemicals.

Taking a little care of your jewelry can significantly extend its shine and lifespan.

Jewelry Care

To keep your MLC pieces looking their best, we recommend:

Keep it away from:
Perfume · Skincare · Body lotion · Shower gel · Chlorine · Salt water · Harsh chemicals

When you're not wearing it:
Keep your jewelry clean and dry and store it separately to minimize scratches and friction.

While occasional contact with water may not immediately damage your jewelry, frequent exposure to water and chemicals can accelerate wear of the protective and gold-plated layers.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your return has been approved.

Approved refunds will be issued to your original payment method.

Please allow some additional time for your bank or payment provider to process the refund after it has been issued.

For change-of-mind returns, return shipping costs are not refundable.

Where a return or refund is required by applicable consumer protection law, your statutory rights will apply.

Non-Returnable Items

For hygiene, personalization, and product-specific reasons, the following items may not be eligible for change-of-mind returns:

• Custom or personalized jewelry once production has started
• Items that have been worn or used
• Items that have been damaged after delivery
• Items that have been altered or repaired outside MLC
• Items returned outside the applicable return period

This does not affect your rights if an item is faulty, damaged, or not as described.

How to Request a Return or Warranty Claim

It's simple:

1. Email us
Contact [your email] with your order number.

2. Tell us what happened
Let us know whether you'd like to return, exchange, or report an issue with your jewelry.

3. Send photos if needed
For damaged or faulty items, a few clear photos or a short video will help us understand the issue quickly.

4. We'll take it from there
We'll review your request and reply with the next steps.

Please do not mail anything back without contacting us first, as we may not be able to process an unapproved return.