Shipping Polices

All orders are typically processed and dispatched within 48 hours (2 business days) after your order is confirmed.
Once an order has been dispatched, it cannot be canceled or modified, including any changes to customization requests, color, size, or other special instructions.
Please ensure your shipping address and customization details are correct before placing your order.

We offer several tiers of shipping services (standard, expedited, etc.), and the delivery time depends on the option you choose and the shipping conditions (e.g. geographic distance, customs, weather, carrier efficiency).
Under normal circumstances, delivery takes 4-7 business days after dispatch.
Please note that these are estimates only. Delays may occur due to external factors beyond our control (e.g. customs hold, natural disasters, carrier disruptions, public holidays).
Once your order ships, we will send you a shipping confirmation email including:
• the tracking number
• a link to the carrier’s tracking webpage
You can use that tracking number to monitor your package’s status.

Shipping fees are calculated at checkout based on your region, package weight/size, and chosen delivery method.
Import duties, customs fees or taxes imposed by your country or region (if applicable) are the responsibility of the customer, unless otherwise stated.
In some regions, additional handling or clearance fees may apply.

If your package is delayed or lost due to unforeseeable circumstances (e.g. extreme weather, pandemics, customs hold, carrier logistics failure), please contact us as soon as possible.
We will work with the carrier and you to investigate, and depending on the situation, negotiate a resolution (e.g. re-ship, refund, partial compensation) in accordance with our return & exchange policies.
However, we cannot guarantee full compensation for delays caused by third-party logistics beyond our control.

Please inspect the package upon arrival. If the parcel is visibly damaged or tampered with, please refuse delivery or record the condition when signing for it, then contact us immediately.
If an item is missing or damaged during transit, notify us within [24h] of delivery (or expected delivery) with photos and order details.
We will assess the situation and arrange for a replacement or refund, based on the specific case and available evidence.

We may exclude certain regions or countries due to logistical or legal constraints. If your address is outside our supported shipping zone, you will not be able to place an order, or the shipping option will not be available.
Some products (e.g. oversized, fragile, hazardous goods) may have special shipping requirements or be ineligible for certain shipping methods.
In rare cases, carrier services might be temporarily unavailable in certain areas; if so, we will notify affected customers and offer alternatives.

Once dispatched, you will receive tracking information via email.
You can use the tracking link to check status anytime.
For any shipping or delivery issues, please reach out to our support team at: evelynhhl106@gmail.com
Include your order number, tracking number, and details of your issue (e.g. “delivery delayed,” “package lost,” “damaged item”) so we can assist you efficiently.

Our Return & Exchange / Refund Policy operates in conjunction with this Shipping Policy.
Please refer to that policy for details on eligibility, timelines, and responsibilities (e.g. who bears return shipping costs, condition of goods to be returned).
In case of discrepancies between the two, this Shipping Policy governs the shipping & delivery-related matters.

We reserve the right to update or amend this Shipping Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
If the changes materially affect your order (e.g. changes in shipping time, fees), we will notify you via email if you have already placed orders.